[itsjust4fun91]

I've come to realize that the only chance you have of a response within the same week is to call or sometimes you can get one on the forum I think depending on the week. Once you get Julie on the line she is a wealth of information and talks nonstop, but other contact with BB is hard to come by in anything I would consider reasonable. I don't know if they are just that busy, or what the reason is, but so far it hasn't been a problem for me, but then I haven't had anything urgent that needed addressing right then and there, other than a mix up in my protien drink shipment and I just called Julie about that and it was fixed by the end of the phone call. Good luck, Mel